Providing Just-in-Time Support for Online Students

Below are a few ways to provide just-in-time support for our online students--via proactive, remedial, and performance-monitoring with human or automated (AI) tools supported by human mentors/experts. Any other thoughts?

• Provide an individual or online group orientation via video conferencing (Zoom, Teams, etc.) before classes start.

• Anticipate requests from students that are lag behind the first day of classes.

• Permit self-scheduling appointments for consultation with an advisor.

• Monitor and report progress daily.

• Schedule outreach at scheduled intervals throughout training regarding their program progress/status.

• Provide both technical and remedial support. And provide a corrective learning plan.

• Be willing to extend the deadlines for a few assignments, in response to the student's request. Everyone experiences a family or personal or work issue from time to time.

For other techniques, please download or read the "Improving Persistence ..." article at https://www.linkedin.com/in/walter-rodriguez-ph-d-p-e-608454/ or check: DOI:10.18848/1835-9795/CGP/v12i03/19-39